We at PremiumCAD take our processes very seriously. Our managers and designers are committed to strict adherence of project norms. Our focus is to ensure the maximum value for our clients at the most efficient price.
We plan our projects depending on the client's requirement and our flexibility and intense training program ensures highest compliance of SLAs. We have a dedicated Operations and Pre-sales team which is ensures that all transition to the Ops happens seamlessly and the client is able to experience a consistent quality and Turn-around-Time throughout the length of engagement.
Client Engagement Model
Our Internal Process
New Job Work-Flow
Whenever a new client / job are received, our Pre-Sales team gets working on it to decode it into simpler step by step design. This process involves a round of discussion with the client and exchange of samples in order to understand the client’s requirement. Once the client approves the samples, the
notes and necessary documentation is transitioned to operations for their trainings and delivery.
Once the Pre-sales team gets the client’s approval for a sample, QA team gets into action. They start developing checklists for ensuring that QC can be conducted on every file / batch and agreed standard of quality is maintained across the length of a project.
Team Assignment and Training
Operations department, after clearance by pre-sales deploys a team and starts training them on the project specific requirements. Team sizing and identification starts at the time of customer sign-up, however, the project-specific trainings begin only after the samples are approved. These trainings usually last between 1-3 days depending on the complexity / uniqueness of a project. Our in-house training facility can train 3-4 simultaneous batches of upto 20 people.
Design Process – Touch Points
Introduction of Project Managers
Once the pre-sales samples are approved, first few days, the Pre-sales / sales team remains actively involved with the client and front-ends the delivery process. After achieving stability in quality and delivery volumes, a Project Manager and an Account Manager are introduced. While project manager is responsible for the volume and quality of delivery, an account manager shall play a more important role of being the client’s voice in the process. An account manager will not only act as a SPOC for all your needs pertaining to Finance, Operations, Feedback etc. but our account managers also keep an active engagement with you in order to partner and plan ahead for your up-coming growth plans and alternate geographies of operation, thereby helping you grow faster.
Delivery and Feedback
At PremiumCAD, we assign the highest value to our client’s requirements and feedback. Therefore, the project manager along with his team leaders gets on a weekly / fortnightly call with the client to review the quality of delivery and prepare a rolling weekly / monthly forecast for planning his team in order to fully cater to your business needs.
Feedback from client is not limited to the quality of work alone, we also engage with the customer through a detailed CSAT (Customer Satisfaction Survey) to serve the client better across all areas of engagement like invoicing, pricing, quality, promptness of response etc.